Koko7 Privacy Policy – How We Protect Your Data

Koko7 Full Privacy Policy

This document sets out the Koko7 privacy policy that governs the collection, use, storage, and protection of personal information provided by users of the Koko7 platform. By creating an account or using any Koko7 service, you acknowledge that you have read and understood this privacy policy.

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1. Introduction

Koko7 ("we," "us," "our") operates the online gaming platform accessible at https://koko7.best. As a platform serving Filipino players, we are bound by the provisions of Republic Act No. 10173, also known as the Data Privacy Act of 2012, as well as its implementing rules and regulations.

This Koko7 privacy policy applies to all personal data collected through our website, mobile platform, customer support channels, and any other touchpoint between you and Koko7. It covers all registered users, visitors, and any person who interacts with our platform, regardless of whether they have completed the registration process.

We encourage you to read this privacy policy together with our Terms and Conditions and Responsible Gaming Policy for a complete picture of how Koko7 operates and protects its users.

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2. Personal Data We Collect

Koko7 collects personal data through different channels and for different purposes. The categories of data we collect include:

• Identity Data: Full name, date of birth, gender, government-issued ID number (e.g., PhilSys ID, Passport, Driver's License, UMID).
• Contact Data: Email address, mobile number (used for OTP and GCash/Maya verification), and residential address in the Philippines.
• Financial Data: Payment method details including GCash account number, Maya wallet, bank account details for BDO, BPI, or UnionBank, and card details for Visa/Mastercard transactions. We do not store full card numbers — only masked references.
• Transaction Data: Records of all deposits, withdrawals, bonuses received, and gaming activity on the Koko7 platform.
• Technical Data: IP address, device type, browser type and version, time zone, operating system, and session data.
• Usage Data: Information about how you use the Koko7 platform — pages visited, games played, time spent, betting patterns, and feature interactions.
• Communications Data: Records of your interactions with our customer support team, including chat transcripts, emails, and call logs.
• Verification Data: Selfies, identity document scans, or other materials submitted during Know Your Customer (KYC) verification.

We do not collect sensitive personal information such as health records, religious beliefs, or political affiliation, unless specifically required for compliance purposes and only with your explicit consent.

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3. How Koko7 Uses Your Personal Data

The data we collect is used strictly for the following legitimate purposes in line with this Koko7 privacy policy:

• Account Management: To register, verify, and maintain your Koko7 account, including processing your login credentials and keeping your profile up to date.
• Transaction Processing: To process deposits and withdrawals in Philippine Peso (₱) through your chosen payment method — GCash, Maya, GrabPay, InstaPay, or bank transfer.
• Platform Operations: To provide, maintain, and improve all gaming services on the Koko7 platform, including Pusoy, Tongits, Fishing Games, Sports Betting, PBA Betting, and NBA Betting.
• Identity Verification and Compliance: To fulfill our KYC (Know Your Customer) obligations and comply with AMLC (Anti-Money Laundering Council) regulations under Philippine law.
• Customer Support: To respond to your inquiries, resolve disputes, and provide technical assistance when you contact our support team.
• Marketing and Promotions: To send you relevant offers, bonus notifications, and platform updates — but only if you have opted in to receive such communications.
• Fraud Prevention and Security: To detect, prevent, and investigate suspicious activity, unauthorized access, and potential violations of our Terms and Conditions.
• Responsible Gaming: To monitor gaming behavior and provide appropriate interventions where problem gambling patterns are detected, in compliance with our Responsible Gaming commitments.
• Analytics and Improvement: To analyze how users interact with our platform in order to improve usability, performance, and the overall gaming experience.

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4. Legal Basis for Processing

Under the Data Privacy Act of 2012, Koko7 processes your personal data based on the following legal grounds:

• Contractual Necessity: Processing is required to fulfill our obligations under the agreement you entered into when you registered on Koko7.
• Legal Compliance: Certain data processing is mandated by Philippine law, including anti-money laundering regulations and gaming compliance requirements.
• Legitimate Interest: We process technical and usage data to detect fraud, protect platform integrity, and improve user experience — activities that are in your interest as well as ours.
• Consent: For marketing communications and non-essential cookies, we rely on your explicit opt-in consent, which you can withdraw at any time.

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5. Sharing Your Personal Data

Koko7 does not sell, rent, or trade your personal data to third parties for their own commercial purposes. We may share your data only in the following limited circumstances:

• Service Providers: Third-party vendors who assist in platform operations, such as payment processors (GCash, Maya, GrabPay, InstaPay, BDO, BPI, UnionBank), cloud hosting providers, and customer support tools. These partners are bound by data processing agreements and may only use your data for the specific service they provide.
• Game Suppliers: Licensed game providers whose products are integrated into the Koko7 platform. These providers may receive anonymized gameplay data for system performance purposes.
• Regulatory Authorities: Philippine government agencies, including PAGCOR, AMLC, and the National Privacy Commission (NPC), when required by law or court order.
• Business Transfers: In the event of a merger, acquisition, or sale of business assets, your data may be transferred to the new entity — with advance notice provided to affected users.

In all cases, we ensure that your personal data is handled with the same level of protection described in this Koko7 privacy policy.

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6. Data Retention

Koko7 retains your personal data only for as long as necessary to fulfill the purposes outlined in this privacy policy, or as required by applicable Philippine law.

• Account and transaction data are typically retained for a minimum of five (5) years following account closure, as required by AMLC regulations.
• KYC verification documents are retained for the duration of your account relationship and for at least five years after account closure.
• Customer support communications are retained for up to three years unless a longer period is required for dispute resolution.
• Marketing preferences and consent records are retained until you withdraw your consent or close your account.

Once the applicable retention period has lapsed, your data will be securely deleted or anonymized so that it can no longer be associated with you.

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7. Data Security

Koko7 implements comprehensive technical and organizational security measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction. These measures include:

• SSL/TLS encryption for all data transmitted between your device and our servers.
• End-to-end encryption for financial transactions and payment data.
• Secure, access-controlled data storage infrastructure with regular security audits.
• Multi-factor authentication (MFA) options for account login.
• Continuous monitoring for unusual account activity, unauthorized login attempts, and potential data breaches.
• Staff access to personal data is strictly limited and governed by internal data handling policies.

While we work hard to protect your data, no online platform can guarantee 100% security. In the event of a data breach that affects your rights, Koko7 will notify the NPC and affected users within the timeframe required by Philippine law.

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8. Cookies and Tracking Technologies

Koko7 uses cookies and similar technologies to improve your experience on our platform. Cookies are small text files placed on your device when you visit our site. Here's how we use them:

• Essential Cookies: Necessary for core platform functions like login sessions and navigation. These cannot be disabled without affecting usability.
• Performance Cookies: Help us understand how players interact with the platform — which pages are visited most, where errors occur, and how quickly pages load.
• Functional Cookies: Remember your preferences such as language settings, preferred game categories, and display options.
• Marketing Cookies: Used only with your consent to deliver relevant promotional content. These can be turned off at any time through your browser settings or our cookie preference center.

You can manage or withdraw your cookie consent at any time. Note that disabling certain cookies may affect the functionality of parts of the Koko7 platform.

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9. Your Data Rights Under Philippine Law

As a data subject under the Data Privacy Act of 2012, you have the following rights with respect to your personal data held by Koko7:

• Right to be Informed: You have the right to know what personal data we collect, how we use it, and who we share it with — which is the purpose of this Koko7 privacy policy.
• Right to Access: You can request a copy of the personal data we hold about you at any time by contacting our support team.
• Right to Rectification: If any of your personal data is inaccurate or outdated, you have the right to have it corrected.
• Right to Erasure: You may request the deletion of your personal data, subject to any legal retention obligations we are required to observe.
• Right to Object: You can object to the processing of your personal data for marketing purposes or where processing is based on legitimate interest.
• Right to Data Portability: You may request your personal data in a commonly used, structured format for transfer to another service provider.
• Right to File a Complaint: If you believe your data privacy rights have been violated, you may file a complaint with the National Privacy Commission (NPC) of the Philippines.

To exercise any of these rights, please contact us at support@koko7.best. We will respond to verified requests within 30 days, in line with NPC guidelines.

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10. Privacy of Minors

Koko7 does not knowingly collect personal data from individuals under the age of 21. Our platform is strictly for adults, and we require age verification as part of the registration and KYC process.

If we discover that personal data has been collected from a person under 21 without parental consent, we will take immediate steps to delete that data and suspend the associated account. If you believe that a minor has registered on Koko7, please notify us immediately at support@koko7.best.

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11. Changes to This Privacy Policy

Koko7 reserves the right to update this privacy policy from time to time to reflect changes in our practices, legal requirements, or platform features. When material changes are made, we will:

• Update the "Last Updated" date at the top of this page.
• Notify registered users via email or an in-platform notification where changes significantly affect their rights.

Your continued use of the Koko7 platform after a policy update constitutes your acceptance of the revised Koko7 privacy policy. We encourage you to review this page periodically to stay informed.

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12. Contact Our Data Protection Officer

If you have questions, concerns, or requests related to this Koko7 privacy policy or the handling of your personal data, please contact us through the following:

• Email: support@koko7.best
• Website: https://koko7.best
• Response Time: We aim to respond to all data-related inquiries within 5 to 10 business days. Complex requests may take up to 30 days in accordance with NPC guidelines.

If you are not satisfied with our response, you have the right to escalate your concern to the National Privacy Commission of the Philippines via their official channels.